TERMS and CONDITIONS aka

"Where's my order?"

ORDERS/SHIPPING:

On average, merchandise orders are shipped within 3-5 days after the order is placed. Custom orders are usually shipped within 10 days. Some orders are shipped in recycled packing materials, so don't be surprised if your padded envelope has old stamps or extra tape on it. I work with local companies to salvage their packaging so it doesn't end up in the land fill. I also encourage our customers to use the packaging again if possible. All packaging is clean, safe, and meets our standards for quality.

- I ship US Postal First Class, which takes 4-7 shipping days. - Orders over 13 oz. are sometimes shipped via Standard mail and take 7-10 days. - Orders over 13 oz AND over are shipped Priority (2-3 days) or UPSmail w/delivery confirmation. - I try to send all orders out the faster method, but if you only paid $1 for shipping, expect the slower rate. - Even though these estimates are convenient, realistically orders can take much longer. - I do not consider a shipment late until it is has been 10 or 15 shipping days (not counting holidays).

- Remember: "shipping days" are Monday thru Friday and do not count Saturday, Sunday, or holidays. - Sometimes the postal service is REALLY SLOW but I have no control over this... No one does. Just be patient.

- WHEN YOU SHOULD EMAIL US: If 15 shipping days have passed since you received our "your order has shipped" email and still no package. WHEN YOU SHOULD NOT EMAIL US: If it's less than 15 days since the ship date and you just want to see if we know anything -- I probably don't.

REPLACEMENTS:

On some rare occasions I will replace a shipment when it never arrives. However, if I have verified the shipping address with the customer and have received a delivery confirmation from USPS, I will not replace a shipment. This is to protect us from fraudulent people and allow us to keep our prices as low as possible for the rest of humanity. I'm not a big company and I don't charge much. When I have to replace an entire order, it hurts us. Now... If you have received one of these replacement orders as well as your original order either send one of them back to us or pay for the extra order!

RETURNS/REFUNDS/QUANTITIES:

I are always happy to accept returned items. However, I do not accept returns on any cosmetics, hair products, custom manufactured items, or literature. All other products may be returned undamaged to us for a company check refund. I reserve the right to charge a %15 restock fee for return of unwanted items. I assume that customers have read the product descriptions on the website and understand what they are ordering before they order it. Return shipping for returns of unwanted items is paid by the customer. Return shipping on duplicate or unwantedreplacement orders (i.e. I sent two of the same order on accident or the original order arrived before/after the replacement arrived) can be paid by Culture Junkie. Just take the package to the post office and write "return to the sender" on it (unopened if possible). I'll get it back with postage due on our end. If I find that a customer is frequently returning large orders or is attempting to defraud or damage Fiend or Faux by means of placing orders or taking advantage of our return policy, I reserve the right not accept future orders from that customer. If an order is returned to Culture Junkie by the mail carrier due to an incorrect or insufficient address supplied to us by the customer, I reserve the right to hold the order until additional postage is paid by the customer. If the customer wishes to cancel the order and/or be issued a refund after said return, I reserve the right to subtract any shipping or restock fees from the refund before it's issuance. Once payment for custom merchandise has been received by Culture Junkie and production has begun on said merchandise, there will be no obligation by Culture Junkie to make refunds to the customer. Although in most cases, I can accommodate these refunds, if I've already invested our money into an order, I can't be expected to take a loss due to a customer changing their mind. Quantities of bulk items including but not limited to studs, spikes, other metal accessories, stickers, and patches will be within 5% of the total ordered. I do our best to make counts accurate and error in favor of the customer if at all.

SECURITY: CREDIT CARDS

Currently, credit cards are processed through VeriSign Pament Services. I do not have access to any of your credit card information. This means that your CC# is as secure as it can possibly be. However, if for example your 14 year old gets on your computer and orders something from us using your credit card and you're steaming mad about it, then read our return/refund policy. I have no control over who uses your computer. In addition... VeriSign Pament Services is the leader in online secure payment processing. If you decide you'd rather not transmit your personal information online, then you can pay with a money order or check. Use the order form located in the upper-right corner of the screen on the main page. Checks must clear before your order is shipped. I can not process your credit card over the phone or through the mail, so please do not send your credit card information to us.

PRIVACY:

All customer's email address, names, phone numbers, whatever... I don't share them with anyone. If you receive a promotional email, post card, or gift from us (which is very rare), you can rest assured that it came only from us. No one has approached us to buy our customer's information and if they did, I would personally tell them to go get stuffed. I also promise not to send you promotional correspondence all the time cluttering up your (e)mail box. I have Hotmail accounts too, so I know what it's like.

COMPLAINTS:

info@culturejunkie.com with whatever your problem might be. Chances are, I'll get back to you the same day--maybe even the same hour. I'm a nice person, so you be nice too, okay? All complaints will be given special attention to resolve any issues our customers might have. If you want to complain to us because our products differ from your opinions (i.e. you don't like the anti-whatever or pro-whatever shirts, buttons, etc.), don't bother. You can always go make your own stuff with your own ideas and sell them yourself... I won't bother you.

DISCLAIMER:

Culture Junkie makes no guarantee of availability of service and reserves the right to change, withdraw, suspend, or discontinue any functionality or feature of the Culture Junkie website and/or service at any time. IN NO EVENT WILL Culture Junkie BE LIABLE FOR ANY DAMAGES, INCLUDING, WITHOUT LIMITATION, DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF THE USE OF OR INABILITY TO USE Culture Junkie's SERVICES, PRODUCTS, OR ANY WEBSITE OR PAPER CATALOG CONTENT THEREON. THIS DISCLAIMER APPLIES, WITHOUT LIMITATION, TO ANY DAMAGES OR INJURY, WHETHER FOR BREACH OF CONTRACT, TORT, OR OTHERWISE, CAUSED BY ANY FAILURE OF PERFORMANCE; ERROR; OMISSION; INTERRUPTION; DELETION; DEFECT; DELAY IN OPERATION OR TRANSMISSION; COMPUTER VIRUS; FILE CORRUPTION; COMMUNICATION-LINE FAILURE; NETWORK OR SYSTEM OUTAGE; OR THEFT, DESTRUCTION, UNAUTHORIZED ACCESS TO, ALTERATION OF, OR USE OF ANY RECORD OR PRODUCT OBTAINED FROM Culture Junkie.

SUMMARY:

Yeah, this page sounds negative, but it has to exist to protect us legally and to answer people's questions so that I're not responding to emails all day long. Honestly, 99% of all orders are processed without a single hitch. I do our best to make ordering from us as pleasant as possible. I get orders out fast, I reply to emails quickly and thoroughly, and I're normal people just like you. Most of all, I're not wage slaves who hate our jobs and the company I work for. In fact, the people who fill your order are the same people who own and operate every aspect of this distro. Most of all... I love what I do! © Culture Junkie